Kamwo Meridian Herbs Data Privacy Policy v. 2.0
Effective Date: January 20th, 2025
Kamwo Meridian Herbs ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Data Privacy Policy outlines how we collect, use, store, and protect your data, ensuring compliance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA) where relevant.
1. Scope of the Policy
This policy applies to all personal information collected, processed, and stored by Kamwo Meridian Herbs in the course of providing services to our customers, patients, and partners. This includes information provided in person, through our website, by email, or through third-party systems.
2. Information We Collect
We may collect the following types of information:
Personal Identification Information: Name, address, phone number, email address, and date of birth.
Health Information: Medical history, prescriptions, and any health-related details necessary to provide services.
Payment Information: Credit/debit card details (only the last four digits are visible to us for security purposes), billing address, and transaction records. Full card details are securely stored by third-party payment processors.
Technical Data: IP address, browser type, and usage data for our website and online services.
3. How We Use Your Information
We use your personal information for the following purposes:
To fulfill prescription orders and provide related services.
To communicate with you regarding your orders, questions, and inquiries.
To comply with legal and regulatory requirements.
To improve our services and tailor offerings to your needs.
By signing up for our eScript or other Kamwo apps, you agree to be automatically subscribed to our newsletter to receive updates and information about our services. You may opt out at any time by following the unsubscribe instructions provided in the newsletter.
4. Data Sharing and Disclosure
We do not sell or rent your personal information. We may share your data only under the following circumstances:
With Authorized Parties: Such as healthcare providers or other professionals directly involved in your care.
With Third-Party Service Providers: Who assist us in operations such as payment processing and data storage, and only under strict confidentiality agreements.
As Required by Law: To comply with legal obligations, subpoenas, or government requests.
5. Data Security
We implement multiple layers of security to protect your personal information, including:
Secure storage systems with encryption.
Regular audits and updates to maintain compliance with data protection standards.
Access controls to limit data access to authorized personnel only.
Secure data transmission methods, such as encryption for files shared electronically.
6. Data Retention and Deletion
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Upon completion of its use, data will be securely deleted from our systems, including:
All copies of files shared electronically (e.g., CSV files) after ingestion into our secure database.
Any records in emails or temporary storage.
7. Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal or regulatory requirements.
Restriction: Limit how your data is used in certain circumstances.
Data Portability: Request transfer of your data to another service provider in a secure format.
To exercise these rights, please contact us at customerservice@kamwo.com.
8. Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.
9. Cookies and Tracking Technologies
Our use of cookies helps enhance your browsing experience. You can adjust your settings to manage your preferences.
10. HIPAA Compliance
For patients and customers whose data includes Protected Health Information (PHI), we adhere to HIPAA regulations to ensure the confidentiality, integrity, and security of PHI.
PHI is used strictly for healthcare-related purposes.
Access to PHI is limited to authorized personnel and healthcare partners.
11. Policy Updates
We may update this policy from time to time to reflect changes in laws, technologies, or business practices. Any significant changes will be communicated to you through appropriate channels, such as email or our website.
12. Contact Us
If you have any questions or concerns about this Data Privacy Policy or our data practices, please contact us at customerservice@kamwo.com.